Free ground shipping on all orders over $50

Shipping and Returns

Please contact us for any questions regarding shipping, damaged packages or returns at play@grayandlane.com. Please include your order and account information when you contact us to expedite service. 

SHIPPING: Upon ordering, you will be prompted to select your shipment method. We leverage our expert shipping relationships to guarantee the lowest shipping rate possible.

ORDER TURN AROUND: Orders for in stock items will be shipped within one business day. You will receive an order confirmation upon order completion, and a tracking number as soon as the order has left our warehouse. You can log in to your account at any time to check an order status. 

CLAIMS: Errors in shipments, defective or damaged merchandise, or billing errors must be reported within 10 days of order date. 

RETURNS: Our educational items are fulfilled through Educators Resource and our costumes are fulfilled through Morris Costumes. All returns must have the provided return authorization number prior to return. Return requests must be made within 30 days of order date. Returns must be shipped prepaid freight, with the authorization number shown on the outside of all cartons and physically received by the shipping distributor within 45 days of invoice date. Returned merchandise is subject to an inspection and restocking charge of 15% of billed value. Returns received without the authorization number on each carton will be charged a 30% restocking fee or, at our discretion, shipped back to the customer at the customer’s expense. No credit will be allowed on returned merchandise not in saleable condition.

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